SMS & Communications Opt-In / Opt-Out Policy

Communications are sent only to current, active customers who have opted in.
Customers may opt out of communications at any time.

Last updated October 19, 2026

This policy explains how customers of STF Works, LLC ("STF Works") consent to receive customer care text messages (SMS) and email notifications, what messages they will receive, and how to stop them at any time.

1. Program Description

Program nameSTF Works Customer Care Notifications
SenderSTF Works, LLC, 5424 Tory Hill Dr, Suite 1000, Greensboro, NC 27410
Sending number[1-888-789-7009]
Who receives messagesCurrent, active customers of STF Works products (Easy OFAC Checking, Easy Azure Entra, Fusion DB Connect, Intelligent Integration Server) who have opted in.
Message typesSupport ticket confirmations and status updates, replies to customer-initiated support requests, scheduled maintenance and service notices, and license/account notifications.
MarketingNone. We do not send marketing or promotional text messages.
Message frequencyVaries based on support activity, typically 1–10 messages per month.
CostMessage and data rates may apply. STF Works does not charge for these messages.

2. How Customers Opt In

Text messaging is off by default. STF Works never enables SMS without the customer's own action. Consent is collected only through the customer's account profile:

  1. The customer signs in using Access My Account at stfworks.com.
  2. The customer opens their User Profile.
  3. The customer enters their mobile phone number.
  4. The customer checks the SMS consent box, which is unchecked by default, and saves their profile.
  5. STF Works sends a single confirmation text (shown below).

Consent language shown to the customer:

I agree to receive customer support and account text messages from STF Works, LLC at the mobile number provided. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Opt-In / Opt-Out Policy.

User profile opt-in setting:

STF Works user profile showing an unchecked SMS consent checkbox with consent language

Opt-in confirmation message:

STF Works: You're opted in to customer support & account texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

3. Sample Messages

STF Works: Hi [Name], we received your support request for [Fusion DB Connect]. Ticket #[ID] is open and we'll respond within 1 business day. Reply HELP for help, STOP to opt out. Msg & data rates may apply.
STF Works: Ticket #[ID] update: [status summary]. Reply here or visit stfworks.com/contact-us.html. Reply STOP to opt out.
STF Works: Scheduled maintenance for [service] on [date] from [time] to [time] ET. We'll text you when it's complete. Reply STOP to opt out.
STF Works: Your [Fusion DB Connect] license expires on [date]. Contact support at stfworks.com/contact-us.html with questions. Reply STOP to opt out.

4. How to Opt Out

You can stop receiving messages at any time, using any of these methods:

  • Text message: Reply STOP to any message. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
  • User profile: Sign in, open your User Profile, uncheck the SMS consent box, and save.
  • Contact us: Ask to be removed through our Contact Us page.

After you reply STOP, you will receive one final confirmation and no further messages:

STF Works: You have been unsubscribed and will receive no further messages. Reply START to resubscribe.

To opt back in, reply START or re-check the SMS consent box in your profile.

5. Help

Reply HELP to any message for assistance, or reach us through our Contact Us page.

STF Works Customer Care: For help, visit stfworks.com/contact-us.html or call [1-888-XXX-XXXX]. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.

6. Email Communication

Email notifications are also off by default and are enabled in the same User Profile. Every email ends with a link to stop further messages: "Click here to stop further messages." You can also turn off email in your profile at any time.

Example STF Works email showing the unsubscribe link

7. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers (such as our SMS delivery provider) that send messages on our behalf. See our Privacy Policy for details.

8. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

9. Contact

STF Works, LLC
5424 Tory Hill Dr, Suite 1000
Greensboro, NC 27410
Contact Us